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We usually respond within 24 hours (often sooner).
Need help choosing a size? We've got you.
Most questions are answered in under 60 seconds.
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Not sure about sizing?
Send us your dog's neck measurement in cm and breed, and we'll recommend the best size.
Frequently Asked Questions
How quickly will I get a response?
We aim to respond within 24 hours, but often reply much sooner. During busy periods, it may take up to 48 hours.
What should I include in my message?
Include your order number if you have one, and as much detail as possible about your question. For sizing help, include your dog's neck measurement and breed.
Can you help me choose the correct size?
Absolutely! Just send us your dog's neck measurement in cm and their breed, and we'll recommend the perfect size for maximum comfort.
Where can I track my order?
You'll receive a tracking email as soon as your order ships. If you haven't received it, check your spam folder or contact us with your order number.
How do returns work?
We offer a 30-day money-back guarantee. If you're not completely satisfied, simply contact us to arrange a return for a full refund.
Our goal is simple: a stress-free recovery for your dog, and peace of mind for you. We're here to help every step of the way.